Many consumers who elect to pay bills electronically also choose not to receive a hard copy statement in the mail.

The Care Express suite offers five modules that enable cable and DBS operators to offer key customer care capabilities such as e-billing, self-care and interaction with accounts through banking Web sites, kiosks and more.ĬSG began providing electronic bill, or eBill, distribution to customers through the Care Express Electronic Bill Presentment and Payment (EBPP) Module in 2002. Care Express offers convenience for the consumer and saves expense for the operator as these customers do not have to contact the call center for routine business transactions such as billing and account inquiries. The CSG Care Express product suite allows consumers to manage their accounts, view and pay bills over the Internet and virtually eliminates manual processes carried out by customer service representatives (CSRs) when taking orders and upgrading services. CSG and its clients are signing up more than 3,500 new Care Express users each day and processing more than $200 million in payments each month, or approximately $2.4 billion in payments each year. Over the past eight months alone, more than one million consumers have registered to use Care Express, bringing total consumers managed by the solution to more than six million.

Mediacom bill pay convergent